Beginning a new career can be overwhelming, especially when organizing vast medical knowledge from veterinary school. Our program equips new hires with improved communication skills, utilizing a proven exam room interaction framework that cultivates exceptional communicators right from the start.
In the Communications mentoring path, veterinarians build confidence and earn the trust of the client by mastering concepts such as the impactful welcome, confirmation bias, and reflective listening through summarizing.
The medicine mentor's role is to assist newly minted DVMs in synthesizing their vast knowledge into practical problem-solving approaches and communicating it effectively to clients in layman's terms. Our customized agendas, tailored to your practice's flow and culture, expedite their learning process by discussing body systems and diseases comprehensively. Through discussing common diseases, they refine their ability to convey information clearly. Dedicated time to review cases and study regional illnesses instills newfound confidence in new hires as they step into the exam room.
Establishing confidence in surgery early on fosters the willingness to be a surgeon for an entire career.
Every practice is different; from anesthetic protocols to suture material to pain management. Discussing all elements of a surgery, pre-op through follow-up, helps a young veterinarian prepare for the complexity that can develop at any time.
Highlighting the importance of follow-up on patients post-op fosters improved client communication and helps the new surgeon understand post-op questions and issues that can arise.
Most breakdowns in the delivery of customer service occur from failures of understanding the systems, operations and flow of the practice. Building the SOF path on your platform streamlines access to crucial documentation for new veterinarians joining your practice.
Assisting new hires in comprehending the operations of each department, mastering practice processes, and gaining insights into team member roles cultivates a cohesive and welcoming practice community that fully embraces and supports them.
Yes, you can manage training for multiple practices on a single platform, enabling streamlined management and efficient training across all your veterinary practices.
The length of customization truly depends on the needs of each veterinary practice. The amount of time will also be determined by the current training structure and resources your team already has in place. Updating pre-existing checklists and assessments on the platform is very straightforward, while rewriting an entire protocol may take a bit more time if you don’t already have a similar process in place. However, creating your first training course to address a specific training need can be accomplished on the first day you begin using your platform.
For our lay staff courses, we partnered with a large private practice in California that has 100 lay staff and 13 full-time equivalent DVMs. Their technician and CSR leads wrote all of the documentation that they currently use for their own teams.
Our DVM Mentorship Program, crafted by Co-Founder Dr. DeLano, originated from his firsthand adoption of the Organized Onboarding method in 2012, leveraging over a decade of experience mentoring veterinary students at UC Davis in communications and business to successfully onboard and mentor new associate DVMs.
Content customization is priced at $75 per hour for the assistance of your dedicated support specialist to make changes to pre-existing content or to build new content to your specifications.
Yes! To share courses between platforms, you’ll need to work with your support specialist. We highly encourage collaboration between practices and we are excited to be able to facilitate that level of knowledge sharing in the industry.
As our platform is not plug-and-play, we prioritize providing every potential customer with a firsthand experience of how it works to ensure a good fit for their team. We believe it’s important to get buy-in from key members of your team involved in managing training so that the Organized Onboarding platform can really become a key part of your practice’s mission for providing comprehensive onboarding and training. With no contract minimums, you have the flexibility to assess the platform overtime and decide on the duration that suits your needs.
We only want you to pay for a team member if they are active on the platform during any given month. The cost of Organized Onboarding reflects the degree that you utilize it for your team.
Ongoing support for implementing Organized Onboarding is free! Just by subscribing to the monthly platform fee, you’ll receive dedicated assistance from a support specialist who will train your team how to use the platform, answer any questions, and engage in high-level discussions to shape your platform's vision.