Brooke-Ashley is our communications and creative lead and general project manager for our various teams. She has focused her education and career on learning how knowledge is built and how communities come together to learn. With a Master's in Pedagogy and Curricular Design Brooke-Ashley brings creativity to her work on the Grow a Better team.
Project Management, Marketing & Design
Brooke-Ashley Pool, MA
Ramsey takes the lead on course development and technical writing. She began her career in education before taking on a role as the Head of Human Resources where she developed and managed an employee onboarding and training program for a company with +600 staff. She received her Master of Science in Education from the University of Pennsylvania in 2020.
Project Management & Course Design
Ramsey DeLano, M.S.Ed.
Jim DeLano is the managing general partner at Bishop Ranch Veterinary Center and entrepreneur, and mentor where his true passion for the profession and desire to help practice owners truly shines. Regularly presenting to veterinary students, VMGs, and at regional and national meetings, Jim helps practice owners improve their business making decisions and bottom line while paving the way for new DVMs to find success.
Jim DeLano, DVM
Medicine is more than, “ask me a question about anything”. Structured mentoring is proactive, not reactive.
When we designate time to review cases, diseases and learn regional illnesses, a new hire has greater confidence heading into the exam room.
Role-playing of common medical conditions provides an opportunity for mentee and mentor to learn how to explain diseases in non-medical terms that clients understand.
Establishing confidence in surgery early on fosters the willingness to be a surgeon for an entire career.
Every practice is different; from anesthetic protocols to suture material to pain management. Discussing all elements of a surgery, pre-op through follow-up, helps a young veterinarian prepare for the complexity that can develop at any time.
Highlighting the importance of follow-up on patients post-op fosters improved client communication and helps the new surgeon understand post-op questions and issues that can arise.
Systems, Operations, and Flow
Everyone says they show a new hire the flow of the practice – but what does that mean and how does mentoring them in practice flow build community?
Most breakdowns in the delivery of customer service occur from failures of understanding the systems, operations and flow of the practice.
Helping new hires understand how each area of the hospital functions, to master the practice’s processes, and learn what all team members do in their positions builds a community practice that embraces the new hire.
80% of all complaints to veterinary medical boards could have been avoided through better communication with the client.
Beginning a new career is challenging enough trying to organize all the medical information one leaves veterinary school with. Helping new hires improve their communication skills using a proven exam room interaction framework builds great communicators out of the gate.
New veterinarians build confidence and earn the trust of the client by mastering concepts such as the impactful welcome, confirmation bias, and reflective listening through summarizing. Trusting clients follow the veterinarian's recommendations and treatment plan improving patient outcomes.
We believe that onboarding new hires should be done with purpose and care.
Over the past decade, our team has worked to develop an onboarding protocol for new hires. Our approach combines hands-on experience with robust mentoring to create a community and foster excellent communication from the very start.
With materials gathered from years of service, externship programs, and from working with current students and new graduates across the nation, our Organized Onboarding courses are well paced and current.
Click a topic to find out more about our DVM mentoring program or scroll down to learn about our management team!